Common questions
Common questions.
Clear answers.
Does the bike arrive assembled?
In Broome:Yes — fully assembled, adjusted, and ready to ride off the showroom floor when you pick it up at 2 Hamersley St.
Shipped:85% assembled in a protective box. You'll need to fit the pedals, straighten the handlebars (one bolt), and inflate the tyres. About 15 minutes with the tools we include. Video instructions in the confirmation email.
How long does shipping take to Perth / Sydney / Melbourne?
Typical transit:Perth 2–4 business days, East Coast metro4–7 business days. Dispatch is same-day Monday to Thursday if ordered before 12pm AWST. Remote / regional postcodes add 2–5 business days — we'll email you a tracking number as soon as it leaves us.
What's the warranty cover?
12 monthson frame, fork, and all manufactured components. This covers manufacturing defects under normal use — not wear-and-tear items (brake pads, tyres, chain) or damage from crashes. If anything goes wrong, emailshop@broomecycles.com.auwith your order number and photos; we handle the rest.
Can I finance this?
Yes. At checkout you can pay in 4 interest-free installments withAfterpay($137.50 × 4), or over 3 months withZip Pay. For a longer term, we also supportShop Payinstallments. No fees if paid on time.
What size should I order — 24" or 26"?
26"fits most adult riders from around 5'2" (157cm) to 6'1" (185cm) — that's the standard size and what 90% of buyers choose.24"suits riders 4'10" (147cm) to 5'3" (160cm). If you're on the line between sizes, the team in Broome can help — call (08) 9192 1871 or use the chat below.